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Business Mediation
Empowering Businesses to Decide Better Outcomes
What is Business Mediation?
Business (commercial) mediation is a process of resolving disputes between two or more parties in a business context, with the help of an impartial third-party mediator. This form of alternative dispute resolution (ADR) offers a cost-effective and time-efficient way to resolve conflicts without going to court.
In business mediation, we work with the parties to help you identify the underlying issues and find mutually acceptable solutions. Working with us, we shall not be making decisions but rather encourage open and constructive dialogue, allowing all parties to express their perspectives and concerns.
The goal of business mediation is to reach a satisfactory agreement that meets the needs and interests of all those involved.
Mediation is a form of dispute resolution that empowers you to make decisions and agree your outcomes. We will tailor your service to your specific needs.
How Mediation Works With Us
Begin with a free consultation to discuss your needs and understand the mediation process.
Initial Consultation
Finalise the agreement and ensure both parties are satisfied, with follow-up support as needed.
Resolution and Follow-Up
Work together to identify mutually beneficial solutions, preserving relationships and maintaining business integrity.
Solution Crafting
Our mediator will guide a structured discussion, encouraging open communication and understanding between parties.
Collaborative Discussion
Resolve Business Conflicts with Confidence
Why Choose Us For Your Business Mediation?
Expertise in Complex Conflict Resolution
Our mediator, Jess Wheat, brings years of experience in handling intricate disputes, ensuring a balanced and thorough approach to every situation.
Customised Solutions for Lasting Relationships
We focus on preserving business relationships and fostering mutual understanding, crafting solutions that work for all parties involved.
Cost-Effective and Efficient
Avoid the high costs and lengthy processes associated with traditional litigation. Mediation is a faster, more affordable way to resolve disputes.
Mediation Success: Small Business Dispute
Background
A small landscaping business found itself in a challenging situation when a consumer refused to pay £2,500, half of the total bill, due to dissatisfaction with the quality of work. The unpaid amount posed a significant financial strain on the business, prompting the need for a resolution.
The Mediation Process
Understanding the importance of maintaining relationships while resolving disputes, both parties agreed to engage with mediation. The mediation was facilitated via individual phone calls to clearly understand each party's perspective. A joint remote call followed, where both parties were able to voice their concerns directly. The process using a shuttle diplomacy method, communicating separately with each party over a series of short calls.
This approach ensured that both parties felt heard and respected, leading to a constructive dialogue. Remarkably, the entire mediation was completed within two days.
Outcome
The mediation concluded with a mutually satisfactory agreement. The consumer received a small discount and additional work to address their concerns, while the landscaping business was able to collect most of the owed money.
Additionally, the mediation allowed the business to preserve its reputation by resolving the issue quickly and confidentially, avoiding the time-consuming and costly small claims court process. This case highlights the effectiveness of mediation in resolving disputes efficiently and equitably, benefiting both the business and the consumer.
Conclusion
The success of mediation in this case illustrates its potential to resolve business conflicts with confidence and efficiency. With our expert mediator guiding the process, parties can reach mutually beneficial solutions while preserving important business relationships. Avoid costly litigation and explore the benefits of business mediation today.